Client: Wellola
Sector: Healthcare
When: Started 2020
Services: CTO as a Service
As COVID-19 arrived in Europe, interest rose in Wellola's telehealth solutions. Small clinics, hospitals and enterprise institutions across the continent were keen to adopt their patient communication technology.
In order to do so they required proof of Wellola's operational sophistication and the maturity of their internal security and data processing capabilities.
To help achieve ISO 27001 accreditation, we worked with Wellola to adopt best practices in the management and processing of Protected Health Information (PHI).
Having experienced steady growth since inception, Wellola found itself facing a number of challenges as the COVID pandemic hit. Its 50,000 plus counselling and psychotherapy practitioners and organisations needed help to raise standards, promote public safety and continue to provide care.
Wellola needed to speed up the delivery of feature and custom enhancements to customers through automation of the development, QA and deployment processes.
Increased security standards required implementation of rigorous security review checkpoints, code reviews, coding standards and management policies.
Enterprise clients across Europe required white-labelled platform deployments using a robust configuration management framework.
To enable the systems to scale and perform Wellola needed to embed best practice software development and architectural approaches.
Threadable's CTO service requires an in-depth induction even if done within a short timeframe. We quickly got to grips with Wellola's business and commercial model, constraints, sales pipeline and delivery commitments.
We immediately implemented a review of all backlogged feature and change requests. This was done in parallel with a revised product management process.
This work gave us a solid, widely shared and understood prioritised programme of activities. This programme could:
We implemented a continuous integration and deployment process. This started from the developers environments to a QA environment, and finally to User Acceptance Environments for each platform tenant.
This was further automated through engagement with Deloitte. This ensured the ability to automatically deploy (continuously if desired) to the live environments for each tenant.
Reduction in build time from 6 hours to 30 minutes for 18 multi-branded environments
Reduction in backlogged features within 8 weeks and 85% in 12 weeks
Doubled team velocity over the first 12 weeks using agile processes
